What Does "Enterprise Grade" Mean, Really?

Given at Uptime Institute Symposium 2014 on

For the lunch time talk at #uptime14.

Clearly, consumer tech and cloud offerings are performing at enterprise-grade scale and reliability. The next time someone tells me otherwise I'll just ask them how many times their email or VoIP has worked perfectly over the past year. I mean, Twitter has two factor authentication at this point, and the NSA spies on everything it seems, so we're on thin differentiation ice if "enterprise" is all that's holding us back from the unwashed public cloud barbarians. Still, there's a distinct feeling that there's something missing from cloud, DevOps, and new types of IT delivery ... something "enterprise." What are these things? Is it just literal and metaphoric paperwork that needs to be filled out for compliance, or is there something more that makes something "enterprise grade"?

Slides